Privacy Policy

A2 Innovators ("A2 Innovators", "we", "us", or "our") operates this website and provides website development, AI assistant, voice automation, and related digital engineering services (the "Services"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It is framed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") of India.

By using this website or engaging our Services, you consent to the collection and use of information as described in this Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact and enquiry information: name, email address, phone number, business name, and project details you submit through our enquiry form, WhatsApp chat, or email.
• Project and business information: content, business knowledge, pricing, operating hours, and other material you share with us to build your website, AI assistant, or voice automation solution.
• Technical information: IP address, browser type, device information, and usage data collected automatically when you browse this website.
• Payment information: billing details processed through our third-party payment gateway. We do not store your full card, UPI, or net-banking credentials on our own servers.

2. How We Use Your Information

• To respond to enquiries and provide quotations for our Services.
• To design, develop, deploy, and support the website or digital solution you engage us for.
• To process payments and maintain business and tax records.
• To communicate project updates via email, phone, or WhatsApp.
• To improve this website and our Services.
• To comply with applicable legal and regulatory obligations.

3. Cookies & Analytics

This website may use essential cookies and standard analytics tools to understand how visitors use the site and to improve performance. You can disable cookies through your browser settings; some site features may not function correctly if you do so.

4. Third-Party Services

Depending on the plan you choose, delivering our Services may involve trusted third-party providers, including but not limited to:

• Hosting and deployment platforms (e.g. Netlify) for demo and production websites.
• AI/LLM providers (e.g. OpenAI, Anthropic, Google) for AI Business Assistant and Voice Agent features.
• Telephony and voice providers for AI Voice Agent solutions.
• Payment gateways for processing project payments.
• Domain registrars, when a custom domain is purchased or connected.

These providers process data under their own privacy policies and terms. We select providers that maintain reasonable security standards, but we do not control their independent data practices.

5. Data Sharing & Disclosure

We do not sell your personal information. We may share information with the third-party service providers listed above solely to deliver the Services, or when required by law, court order, or governmental request.

6. Data Retention

We retain enquiry and project information for as long as necessary to deliver the Services, maintain business records, and meet legal or tax obligations under Indian law, after which it is deleted or anonymized.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law (including the DPDP Act, 2023), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal and contractual obligations.
• Withdraw consent for optional communications at any time.

To exercise these rights, contact us using the details in Section 11 below.

9. Children's Privacy

Our Services are intended for businesses and individuals above 18 years of age. We do not knowingly collect personal information from children.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for A2 Innovators is:

Ankit Agarwal
A2 Innovators
Bangalore, India
Email: ankitagarwal805@gmail.com
Phone: +91 82178 33012

11. Contact Us

For any questions about this Privacy Policy or your personal information, contact us at ankitagarwal805@gmail.com or +91 82178 33012.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. Continued use of the website after changes are posted constitutes acceptance of the updated Policy.