Refund & Cancellation Policy

A2 Innovators provides custom website development, AI Business Assistant, AI Voice Agent, and related digital engineering Services. Because each engagement involves bespoke work rather than a stocked physical product, refunds and cancellations are handled based on the stage of work completed, as set out below.

1. Before Development Begins

If you cancel after payment but before any project work (requirements review, planning, or design) has started, you are eligible for a full refund of the development fee paid, minus any payment gateway processing charges already incurred.

2. After Development Has Started

Once work has begun (requirements analysis, planning, design, or development), refunds are calculated based on work completed at the time of cancellation:

• Understanding & planning stage: up to 75% of the development fee may be refunded.
• Design & development stage (before demo delivery): up to 40% of the development fee may be refunded.
• After the live demo has been delivered: the development fee becomes non-refundable, as the majority of engineering work is complete at this stage.

3. After Go-Live

Once a website or solution has been deployed to a live production URL (custom domain or Netlify subdomain) and handed over, the development fee is non-refundable. Post-launch bug fixes within the agreed scope are covered as part of the original engagement.

4. Non-Refundable Costs

The following are non-refundable once incurred, as they are paid to third parties on your behalf or consumed at the time of use:

• Custom domain registration fees.
• AI API token usage and voice/telephony usage charges.
• Third-party software or subscription fees purchased for your project.
• Payment gateway processing charges.

5. AI & Voice Automation Plans

For AI Business Assistant and AI Voice Agent engagements, the engineering, prompt architecture, and integration development fee follows the same stage-based schedule above. Recurring third-party AI/telephony usage charges are billed separately by the respective provider and are not covered by this Policy.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, email ankitagarwal805@gmail.com or message us on +91 82178 33012 with your project details and reason for cancellation. We will confirm the applicable refund amount, if any, based on the stage of work completed.

7. Refund Timelines

Approved refunds are processed to the original payment method within 7–10 business days of confirmation. Actual credit timing may vary depending on your bank or payment provider.

8. Project Delays Caused by the Client

If a project is delayed or paused for an extended period due to pending content, feedback, or payment from the Client, the fee already paid for work completed remains non-refundable, in line with the stage-based schedule above.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Last updated" date above reflects the most recent revision.

10. Contact Us

For questions about this Policy, contact us at ankitagarwal805@gmail.com or +91 82178 33012.